https://www.vice.com/en_us/article/dy8987/instacart-temporary-account-suspension-gig-workers-cancel-order

Instacart is temporarily suspending the accounts of its gig workers who cancel grocery orders for reasons they say are beyond their control, thereby cutting them off from their income.

The company claims these temporary "pauses," which last at least 24 hours, are a preventative measure against fraud. But workers say Instacart is suspending their accounts after canceling orders in situations such as a customer not being present or responsive when they've requested in-person deliveries, a customer acting out or making threats, an underage customer ordering alcohol, or a customer providing the wrong address.