https://www.vice.com/en_us/article/dy8987/instacart-temporary-account-suspension-gig-workers-cancel-order > Instacart is temporarily suspending the accounts of its gig workers who cancel grocery orders for reasons they say are beyond their control, thereby cutting them off from their income. > The company claims these temporary "pauses," which last at least 24 hours, are a preventative measure against fraud. But workers say Instacart is suspending their accounts after canceling orders in situations such as a customer not being present or responsive when they've requested in-person deliveries, a customer acting out or making threats, an underage customer ordering alcohol, or a customer providing the wrong address.