http://www.washingtonpost.com/blogs/the-switch/wp/2017/09/13/i-called-equifax-with-a-simple-question-this-is-what-happened/

Since the public first learned of the Equifax incident, consumers have reported difficulties getting help on the company's phone lines.

After the embattled firm added more capacity over the weekend, we decided to try our hand at calling Equifax ourselves. The idea was twofold. First, we wanted to ask a reasonable question the average consumer might call with — that is, whether my personal data was compromised in the hack.