http://www.washingtonpost.com/blogs/the-switch/wp/2017/09/13/i-called-equifax-with-a-simple-question-this-is-what-happened/ >Since the public first learned of the Equifax incident, consumers have reported difficulties getting help on the company's phone lines. >After the embattled firm added more capacity over the weekend, we decided to try our hand at calling Equifax ourselves. The idea was twofold. First, we wanted to ask a reasonable question the average consumer might call with — that is, whether my personal data was compromised in the hack.