https://www.reuters.com/article/us-sap-crm/caught-short-by-salesforce-sap-targets-front-office-market-idUSKCN1J11ML

SAP is unveiling its biggest product makeover in years by rolling up its sales, marketing and customer service software into a suite of tools linked to its business planning system, as it tries to catch up with faster-growing rivals like Salesforce.