https://qz.com/1291573/cheap-rides-are-making-lyft-less-reliable/

A couple weeks ago I had an awful time trying to get a Lyft.

I requested one, a shared ride known as a Lyft Line, around 10:20pm. My request was matched with Vikram, a driver who was in the unenviable position of having to travel nine minutes from lower Manhattan to pick me up in downtown Brooklyn, after which he would drive another 10 or 15 minutes in Brooklyn to drop me off.