https://motherboard.vice.com/en_us/article/zm8mde/amazon-banning-customers-for-returns

S. A. Applin, Ph.D. is an anthropologist whose research explores the domains of human agency, algorithms, AI, and automation in the context of social systems and sociability. You can find more @anthropunk.

When Amazon’s algorithms ban shoppers for returning too many items without warning, it isn’t just inconvenient. It removes people from participating in Amazon’s rapidly dominating economy. This threat sets a dangerous precedent of subtly encouraging us to change our behavior to appease its algorithms.