https://www.businesswire.com/news/home/20180531005827/en/

PHOENIX--(BUSINESS WIRE)--May 31, 2018--Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that Ventana Research, the leading benchmark research and business technology advisory services firm, named Aspect as a Value Index Leader in the first Ventana Research Value Index for Contact Centers in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. The company ranked number one in total cost of ownership (TCO)/Return on Investment (ROI).

“Aspect’s high rating in TCO/ROI was earned because it provides useful information and services to help organizations realize the full potential of the product,” said Mark Smith, Ventana CEO & Chief Research Officer. “The company’s new offering, Aspect Via ® has been designed to deliver a quality user experience which contributes to its High Usability rating.”