https://motherboard.vice.com/en_us/article/7xmxza/america-hates-comcast-more-than-ever

For the better part of two decades the newswires have been filled with horror stories about the dumpster fire that passes for Comcast customer service. From expletive-laced insults to simply refusing to let users cancel service, Comcast has long provided a master class to any company looking for a lesson on how not to behave when dealing with paying customers. Each time Comcast finds its name in print for the wrong reason, the company breathlessly promises that it has learned the error of its ways. Like back in 2014 when Comcast hired a new “consumer experience VP” the company promised would "reimagine the customer experience and ensure that we are delighting our customers at each touch point." Said delight never occurred. And year after year, these companies continue to rank among the worst of the worst, even when compared to some of the least-liked industries in America.

According to the latest ratings from the American Consumer Satisfaction Index, our collective disdain for companies like Comcast and Charter Spectrum is growing. The firm’s latest report, based on a survey of 45,292 randomly chosen customers, found that our hatred of traditional cable TV providers just reached another historic low.