https://www.theverge.com/2018/5/9/17335710/google-duplex-phone-call-ai-assistant-service-industry

The more technology advances, the clearer it becomes that our smartphones are no longer about conversing but more about transfers of information. This was evident at Google’s I/O keynote, where the company unveiled that its AI can now make phone calls on your behalf, booking salon appointments or restaurant reservations. The demo was stunning, both because of how human this next-level chatbot sounded and how dystopian the world would be with our robot imposters flooding the phone lines. But as I walked out of the conference yesterday, I couldn’t stop thinking about the person on the other end of the line. When did human service workers become Google’s to experiment on?