The brilliant business lesson behind the emails Jeff Bezos sends to his Amazon executives with a single ‘?’
https://www.cnbc.com/2018/05/07/why-jeff-bezos-still-reads-the-emails-amazon-customers-send-him.html
When Jeff Bezos wants to call his team's attention to a customer complaint, the Amazon founder and CEO forwards the email directly to his executives, with a note that consists of a single character: "?"
"That question mark is just a shorthand for, 'Can you look into this? Why is this happening? What's going on?'" says Bezos, speaking to the George W. Bush Presidential Center's Forum on Leadership in April.
The brilliant business lesson behind the emails Jeff Bezos sends to his Amazon executives with a single ‘?’
May 7, 2018, 6:29pm UTC
https://www.cnbc.com/2018/05/07/why-jeff-bezos-still-reads-the-emails-amazon-customers-send-him.html
>When Jeff Bezos wants to call his team's attention to a customer complaint, the Amazon founder and CEO forwards the email directly to his executives, with a note that consists of a single character: "?"
>"That question mark is just a shorthand for, 'Can you look into this? Why is this happening? What's going on?'" says Bezos, speaking to the George W. Bush Presidential Center's Forum on Leadership in April.