https://uxplanet.org/voice-assistants-your-customers-are-ready-are-you-5b53e98371df

In 2017 we started to see a shift towards voice interfaces — as we pointed out in our Top Tech Trends review. Voice assistant devices, such as Google Home and Amazon’s ‘Alexa’, are finally creeping into the mainstream as more people get them into their homes, and as their capabilities improve.

Voice assistants adoption is coming on strong — they are on their way of becoming the new normal. “Nearly one in five US adults today have access to a smart speaker”, according to new research from Voicebot.ai. The President from PullString, a computer conversation company, also participated in the study and pointed out: