https://medium.com/itp-musings/silicon-valleys-na%C3%AFvet%C3%A9-the-youtube-shooter-culture-and-automation-556daeae3877

The April 3rd shooting at YouTube, Inc. was a terrible tragedy. I preface this text with my deepest sympathy for the loved ones lost and their grieving friends and family, and with sincere wishes for the swift recovery of those who are wounded and/or traumatized. This is not to be taken lightly. As such, I do not wish to refer to the shooter by name or gender. I will refer to them by their initials, “N.A.”

I’ve spent over two decades in Silicon Valley as an employee of various companies, and the last 8 years of those studying the region for my doctoral research. I know the area fairly well, both physically, socially, and digitally. I have a hypothesis on how YouTube was “disrupted” April 3 by N.A., where it came from, and the glaring structural holes that this tragedy has revealed. No, it isn’t security, per-se, although that is certainly something to consider. There are several structural holes (cultural, digital, analog) that when layered together, create the foundation for this mixed-reality crime, likely initially ignited by an algorithmic automated customer service response system and its inability to deal successfully with human needs.