https://www.cnbc.com/2018/04/09/criticized-for-ignoring-violence-in-myanmar-zuckerberg-steps-in.html

Last week, after frustrated activists from Myanmar sent an open letter to Mark Zuckerberg, the chief executive of Facebook, they got something unexpected: a reply.

The activists, representing six civil society organizations, harshly criticized Mr. Zuckerberg in the letter, saying he had mischaracterized Facebook's response to violence-inciting messages in Myanmar and had not devoted sufficient resources to enforcing its hate speech rules in the violence-stricken country. Mr. Zuckerberg wrote back to the group the next day from his personal email address, apologizing for misspeaking and outlining steps that Facebook was taking to increase its moderation efforts.