https://arstechnica.com/tech-policy/2017/11/why-the-fcc-ignored-public-opinion-in-its-push-to-kill-net-neutrality/

Net neutrality rules are popular with Americans who use the Internet. When the Federal Communications Commission deliberated on possible net neutrality rules in 2014 and 2015, millions of comments poured in to support strict regulation of Internet service providers.

Public opinion helped push the FCC to adopt rules that prevent ISPs from blocking or throttling Internet content and from charging websites or other online services for priority treatment on the network.