https://www.theverge.com/2017/11/2/16599476/trip-advisor-mexico-resort-forum-post-deletion-apology

A TripAdvisor user posted about being raped at an Iberostar Resort in Riviera Maya, Mexico seven years ago, and today, the vacation planning website apologized for deleting her posts. The Milwaukee Journal Sentinel published a story this week in which it detailed how TripAdvisor systematically deleted users' forum posts for various reasons, including being "off-topic" or containing non-family friendly language. Most of these deleted posts described horrific situations at Mexican resorts.

In one case, a woman named Kristie Love reported being raped. She detailed how a security guard raped her and how hotel staff refused to call the police. A moderator on TripAdvisor's forums determined the post wasn't "family friendly" and deleted it. Two more women reported rapes at the same resort in the following years and had their posts deleted.