https://wccftech.com/pixel-2-xl-shipped-without-os/

Even a company as big as Google can often make blunders but this is the first time we’re hearing of a smartphone that was shipped to a customer without even installing the operating system on it. One user has reported that a Pixel 2 XL was shipped to them without Android running on it.

A Reddit user called MAKES_PEOPLE_MAD immediately told Google that upon contacting the company, the owner is going to be issued a new phone, but without so much as an apology. According to the Reddit thread, Google is not going to be offering any sort of compensation for shipping the Pixel 2 XL for not providing a unit with an OS running out of the box.