Rite Aid banned from using facial recognition software after falsely identifying shoplifters
https://techcrunch.com/2023/12/20/rite-aid-facial-recognition/
Rite Aid has been banned from using facial recognition software for five years, after the Federal Trade Commission (FTC) found that the U.S. drugstore giant’s “reckless use of facial surveillance systems” left customers humiliated and put their “sensitive information at risk.”
The FTC’s Order, which is subject to approval from the U.S. Bankruptcy Court after Rite Aid filed for Chapter 11 bankruptcy protection in October, also instructs Rite Aid to delete any images it collected as part of its facial recognition system rollout, as well as any products that were built from those images. The company must also implement a robust data security program to safeguard any personal data it collects.