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Microsoft releases downloadable tool to fix phantom HP printer installations

Microsoft releases downloadable tool to fix phantom HP printer installations

a year ago
Anonymous $Pi6HN8Q0B-

https://arstechnica.com/gadgets/2023/12/microsoft-releases-downloadable-tool-to-fix-phantom-hp-printer-installations/

Earlier this month, Microsoft disclosed an odd printer bug that was affecting some users of Windows 10, Windows 11, and various Windows Server products. Affected PCs were seeing an HP printer installed, usually an HP LaserJet M101-M106, even when they weren’t actually using any kind of HP printer. This bug could overwrite the settings for whatever printer the user actually did have installed and also prompted the installation of an HP Smart printer app from the Microsoft Store.

Microsoft still hasn't shared the root cause of the problem, though it did make it clear that the problem wasn't HP's fault. Now, the company has released a fix for anyone whose PC was affected by the bug, though as of this writing, it requires users to download and run a dedicated troubleshooting tool available from Microsoft's support site.