https://techmonitor.ai/leadership/digital-transformation/natwest-brings-generative-ai-chatbot-to-customers-after-announcing-branch-closures

NatWest will use generative AI to communicate with its clients after incorporating the technology into its customer service chatbot. The news comes after the company announced a new wave of branch closures, meaning it will have shut down 143 physical locations across the UK by the end of the year.

The bank has worked with IBM to develop the enhancements to its Cora virtual assistant, and says it will be among the first in the UK to deploy generative AI with a virtual assistant. It will enable users to access information about NatWest products and services through conversational interactions.