https://techcrunch.com/2023/10/20/okta-says-hackers-stole-customer-access-tokens-from-support-unit/

Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers.

Okta chief security officer David Bradbury said in a blog post Friday that a hacker used a stolen credential to access the company’s support case management system, which contained browser recording files uploaded by Okta customers for troubleshooting.