United Airlines is tweaking its app to give customers rebooking options and vouchers during delays
https://apnews.com/article/united-airlines-app-rebooking-meals-hotels-a8a8889add6d8e98e051ceea56896a45
CHICAGO (AP) — United Airlines says when flights are delayed or canceled it will use its app to send customers options for rebooking and, in some cases, vouchers for meals and hotel rooms.
United said Thursday that it began testing the service on its app late last year and found that it reduced the number of people waiting in airports lines to speak to airline agents.