https://www.vox.com/technology/2023/6/21/23768370/ftc-amazon-prime-dark-patterns

Have you ever tried to cancel your Amazon Prime subscription? It’s pretty tough, right? And yet you likely found it very easy to sign up for Prime. So easy, in fact, that you may have enrolled without even realizing it. Well, the Federal Trade Commission is suing the company over what it describes as “nonconsensual enrollment,” as well as the excessively difficult process for customers to cancel Prime subscriptions.

According to the FTC, Amazon has deliberately taken steps to get and keep as many Prime subscribers as possible, even using “dark patterns,” or manipulative web design, to do so. And it did so intentionally and knowingly, the heavily redacted lawsuit says.