https://www.vice.com/en_us/article/m7bbmb/ftc-sues-amazon-over-tricking-users-into-signing-up-for-prime

The Federal Trade Commission sued Amazon on Wednesday for tricking customers into signing up for its Prime service, and subsequently making it very difficult to cancel their membership. This is the third major action the FTC has taken against the company this year. 

The lawsuit, filed in the Western District Court of Washington, alleges that Amazon “knowingly duped millions of consumers into unknowingly enrolling in its Amazon Prime service” and “used manipulative, coercive, or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically-renewing Prime subscriptions.” Large parts of the lawsuit and many of the exhibits it references are redacted and have been filed under seal, suggesting that the FTC is relying in part on internal Amazon documentation.