https://www.theguardian.com/money/2024/sep/17/dear-airbnb-who-is-rachel-and-how-has-she-taken-over-my-booking

When I got a confirmation email addressed to the wrong name. I suspected an error and cancelled. Then £500 was taken from my account

Eight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on the booking.