https://www.theguardian.com/retail-reimagined/2022/jan/13/cash-is-no-longer-king-the-rapid-shift-to-e-commerce

Customer shopping habits have been completely reshaped in recent years, with the boom in global e-commerce market sales predicted to be here to stay. So what can retail businesses do to adapt?

The retail industry has undergone a radical transformation. Even before the Covid pandemic, the shift to e-commerce was completely reshaping how the industry operates and how customers shop.