https://techcrunch.com/2022/12/09/musks-twitter-files-offer-a-glimpse-of-the-raw-complicated-and-thankless-task-of-moderation/

Twitter’s new owner, Elon Musk, is feverishly promoting his “Twitter Files”: selected internal communications from the company, laboriously tweeted out by sympathetic amanuenses. But Musk’s obvious conviction that he has released some partisan kraken is mistaken — far from conspiracy or systemic abuse, the files are a valuable peek behind the curtain of moderation at scale, hinting at the Sisyphean labors undertaken by every social media platform.

For a decade, companies like Twitter, YouTube, and Facebook have performed an elaborate dance to keep the details of their moderation processes equally out of reach of bad actors, regulators, and the press.