https://techcrunch.com/2021/04/28/md-ally-connects-telehealth-alternatives-right-into-911-calls/

Every day in the United States, hundreds of thousands of people will dial 911 to seek help. Some of those calls are serious and require immediate emergency attention, but the reality is that most 911 calls are of a far simpler variety: concerns about a prescription, fear over a newly-developed symptom, or a general medical question.

When a 911 call taker receives that request for medical assistance, it sets into motion a series of responses. Ambulances and paramedics are sent, leading to skyrocketing costs for patients and insurers alike. What if instead of sending hyper-expensive emergency services to a non-emergency situation, call takers had an ally to guide patients to the resources they actually need?