Content Moderation Case Study: Removing Nigerian Police Protest Content Due To Confusion With COVID Misinfo Rules (2020)
https://www.techdirt.com/articles/20210226/14141446327/content-moderation-case-study-removing-nigerian-police-protest-content-due-to-confusion-with-covid-misinfo-rules-2020.shtml
Summary: With the beginning of the COVID-19 pandemic, most of the large social media companies very quickly put in place policies to try to handle the flood of disinformation about the disease, responses, and treatments. How successful those new policies have been is subject to debate, but in at least one case, the effort to fact check and moderate COVID information ran into a conflict with people reporting on violent protests (totally unrelated to COVID) in Nigeria.
In Nigeria, there’s a notorious division called the Special Anti-Robbery Squad, known as SARS in the country. For years there have been widespread reports of corruption and violence in the police unit, including stories of how it often robs people itself (despite its name). There have been reports about SARS activities for many years, but in the Fall of 2020 things came to a head as a video was released of SARS officers dragging two men out of a hotel in Lago and shooting one of them in the street.