https://techcrunch.com/2021/09/30/and-thats-that-as-the-zoom-deal-to-buy-five9-is-called-off/ > Talk about a roller coaster ride. > Zoom, the video conferencing company that became everyone’s primary means of communication around work during the pandemic, will no longer be acquiring Five9, a maker of cloud-based customer-service software. Though the all-stock deal, announced in July, was expected to enable Zoom to tap into the lucrative contact center market, a few major hiccups along the way seemingly led to today’s decision.