https://www.vice.com/en_us/article/5dbv83/leaked-apple-training-videos-show-how-it-undermines-third-party-repair

Leaked training videos Apple made for its authorized repair partners show how the company trains repair technicians to undermine third party companies and talk customers into buying more expensive first party repairs.

“I cracked the glass on my phone and I’m comparing costs. How much for just that part?” One man acting the part of the customer asks in one of the videos.