https://www.techdirt.com/articles/20210921/06554447603/apple-training-videos-highlight-companys-adversarial-stance-affordable-repairs.shtml

Apple has never looked too kindly upon users actually repairing their own devices. The company's ham-fisted efforts to shut down, sue, or otherwise imperil third-party repair shops are well established. As are the company's efforts to force recycling shops to shred Apple products (so they can't be refurbished and re-used), and Apple's often comical attacks on essential right to repair legislation, which only sprung up after companies like Apple, Microsoft, Sony, John Deere, and others created a grass-roots counter-movement via their attempts to monopolize repair.

The company's policies are also pretty ingrained in the company's employee training process. New leaked Apple training videos obtained by Motherboard show how Apple trains its employees to routinely steer consumers away from less expensive options, and toward "authorized" Apple repairs. Repairs that, not at all surprisingly, wind up costing the consumer significantly more dough: