Reason Shows How To Properly Respond To A Questionable Social Media Takedown: By Calling It Out

Reason Shows How To Properly Respond To A Questionable Social Media Takedown: By Calling It Out

3 years ago
Anonymous $LNMzUc6XNz

https://www.techdirt.com/articles/20210618/11453847016/reason-shows-how-to-properly-respond-to-questionable-social-media-takedown-calling-it-out.shtml

Content moderation at scale is impossible to do well. I will keep repeating this point forever if I must. Now, I recognize that when you're on the receiving end of a content moderation decision that you disagree with, it's natural to feel (1) angry and (2) that it's a personal affront to you or a personal attack on your view of the world. This is a natural reaction. It's also almost certainly wrong. The trust and safety teams working on content moderation are not targeting you. They have policies they are trying to follow. And they need to make a lot of subjective calls. And sometime they're wrong. Or sometimes you just have a different view of what happened.

The publication Reason recently had a video pulled down from YouTube, and rather than freaking out and talking about how YouTube is "out to get" them, they instead wrote an article that clearly said that they support YouTube's right to make whatever content moderation decisions it wants, but also calmly explained why they think this decision was probably a mistake. As the article notes: