https://www.techdirt.com/articles/20210608/07524846950/study-shows-disney-netflix-continue-to-dominate-traditional-tv-customer-satisfaction.shtml

There's just something about terrible customer service, high prices, and sketchy product that consumers oddly don't like. American consumers' dislike of traditional cable TV providers was once again made clear this week in a new study by the American Consumer Satisfaction Index, which tracks US consumer approval of companies on a 100 point scale. As has long been the case, the full report shows most traditional cable TV, satellite, or IPTV providers languishing somewhere in the mid 60s -- scores that are bested by a long line of industries and government agencies (including the IRS).

While the report shows that streaming did drop 2.6% to a score of 74 (thanks in part to COVID-era network strain and demand), that's still significantly better that most broadband and cable TV ratings, which remain mired in the 50s and 60s: