https://www.sciencedaily.com/releases/2022/02/220203083556.htm

The study, which surveyed about 170 people on hypothetical service robot scenarios, also found that the preference was stronger when the robots were described as having more human features. The findings are detailed in a paper published online in the International Journal of Hospitality Management.

"People have a tendency to feel more comfort in being cared for by females because of existing gender stereotyping about service roles," said Seo, an assistant professor of hospitality management at WSU's Carson Business College in Everett. "That gender stereotype appears to transfer to robot interactions, and it is more amplified when the robots are more human like."