https://www.techdirt.com/articles/20220129/12355248376/idme-finally-admits-it-runs-selfies-against-preexisting-databases-as-irs-reconsiders-partnership-with-company.shtml

Tech company ID.me has made amazing inroads with government customers over the past several months. Some of this is due to unvetted claims by the company's CEO, Blake Hall, who has asserted (without evidence) that the federal government lost $400 billion to fraudulent COVID-related claims in 2020. He also claimed (without providing evidence) that ID.me's facial recognition tech was sturdy, sound, accurate, and backstopped by human review.

These claims were made after it became apparent the AI was somewhat faulty, resulting in people being locked out of their unemployment benefits in several states. This was a problem, considering ID.me was now being used by 27 states to handle dispersal of various benefits. And it was bound to get worse, if for no other reason than ID.me would be expected to handle an entire nation of beneficiaries, thanks to its contract with the IRS.