https://www.theregister.co.uk/2019/12/26/on_call/

On Call Friday is upon us, bringing with it the promise of an early finish, the pub and a carefree weekend. Unless, of course, you are one of those unfortunates condemned to deal with... users. Welcome to On Call.

Today's tale comes from a reader The Register's patented anonymiser has opted to call "Mick" and concerns either some dubious training or breathtaking silliness. Or perhaps a combination of the two.