https://www.theregister.co.uk/2019/12/23/virgin_media_outage/

Some Virgin Media broadband customers remain free from the shackles of connectivity today following some over-enthusiastic digging last Thursday.

Problems kicked off on 19 December at 09:00 UTC as cables were accidentally ripped from the ground during construction work in the southwest London suburb of New Malden, leaving many customers in the region without internet. Thousands of fibres were inadvertently severed.