https://www.theregister.co.uk/2019/12/05/webcast_content_management_platform/

Webcast Financial institutions across the board are wrestling with how to engage more closely with customers and work better across internal teams. Too often, the cause is ill-fitting content and document management systems, designed for another time. Meanwhile, cloud-based platforms can both help and hinder, delivering short-term benefit but adding complexity and fragmentation.

New startups — challenger banks and financial technology companies — have an upper hand simply because they are less burdened with legacy systems, infrastructure and indeed buildings: for example, mobile, digitally first banks enable sign-ups without visiting a branch, taking new customers from under the noses of traditional banks.