https://thenextweb.com/facebook/2019/12/03/facebooks-new-chatbot-teaches-employees-how-to-answer-difficult-questions-about-the-company/

Working at Facebook was once a matter of pride for some people and their parents. Now, being employed by the social networking giant probably leads to uncomfortable questions from inquisitive relatives asking what part you, or your colleagues, played in the Cambridge Analytica scandal.

For the past couple of years, Facebook’s reputation has diminished, so much so that peoples’ trust in the company dropped by 66 percent since the infamous data scandal last year. Because of this mess, Facebook’s own employees recently told their managers that they were worried about answering difficult questions about their workplace from friends and family. So, Facebook’s public relations teams built an artificial intelligence bot to help employees deflect criticism.