AT&T will pay $60 million over fake unlimited data ‘bait and switch scam’

AT&T will pay $60 million over fake unlimited data ‘bait and switch scam’

5 years ago
Anonymous $xdcOWPpsb_

https://techcrunch.com/2019/11/05/att-will-pay-60-million-over-fake-unlimited-data-bait-and-switch-scam/

AT&T is being punished at last for its shady claims of plans with “unlimited data” but were in reality nothing of the kind: The company has agreed to a $60 million settlement with the FTC, which has pursued the case for years. Some 3.5 million affected customers can expect partial refunds — little more than pocket money, but it’s something.

The complaint was filed almost exactly five years ago, after customer complaints from previous years had piled up. AT&T, after offering truly unlimited data plans for a few years, made changes to how the plans worked but not to how they were advertising. Starting in 2011, the company began throttling customers with “unlimited data” who hit data caps to a fraction of the speed they normally got. We’re talking kilobits here.