https://www.theregister.co.uk/2019/08/02/openreach_coughs_up_14m_in_underpaid_compo_for_isps/

BT's Openreach is forking out £14m to refund internet service providers for network outages and faults.

BT announced the payment in results for the first quarter, ended 30 June, posting a 1 per cent fall in revenue to £5.63bn and profits down 1 per cent to £642m, compared with the same quarter last year.