https://www.theguardian.com/technology/2019/jul/10/googles-power-is-extraordinary-businesses-turn-to-the-courts-over-bad-reviews > Negative comments and low star ratings can make or break a company. But as Google finds itself embroiled in legal action, it warns defamation law could suppress consumer rights > Mark Fletcher says he never paid much attention to Google reviews left by customers for his Victorian-based software business Tower Systems – until five months ago.