https://www.cnet.com/news/samsungs-best-way-out-of-the-galaxy-fold-screen-mess-suck-up-to-buyers/

Read: What the Galaxy Fold's screen crease, notch and air gap are really like to use

The Galaxy Fold is not your typical phone by a long shot. At twice the cost of the excellent Galaxy S10 Plus, the Fold represents a new category that makes it phone and tablet in one. If Samsung wants to position the Fold as a "luxury" device, it will need to make buyers feel like they're part of an exclusive club with accelerated customer service, free upgrades, gifts and sneak peeks. After all, who doesn't love a good perk?