https://wccftech.com/sprint-to-replace-all-galaxy-s10-units-with-lte-issues/

Sprint just announced that it will replace all Samsung Galaxy S10, Galaxy S10e and Galaxy S10+ units that ran into LTE issues recently. A few days ago, a lot of users complained about several Galaxy S10 series devices not being able to maintain a steady LTE connection. The company then rolled out an OTA update to fix the issue, which seems to have done nothing according to several users. At this point, it is obvious that it is a hardware defect, so Sprint has decided to replace the affected units. According to Sprint’s blog post, here’s what you need to know about their replacement program.

Pre 14-day – the Store Sales team will exchange to new as store representatives do not have refurbs\recs to use and it’s part of the Sprint Satisfaction Guarantee (SSG).Post 14-day – Asurion technicians will provide replacements. If no refurbs\recons are available, then the selection will default to new.

Customers with Sprint Complete (SC) will not be charged a FEE for this exchange as long as there is no evidence of liquid or physical damage to the handset.

Customers without SC will be assessed a $75 fee or can work with Samsung for a manufacture warranty solution.