https://techcrunch.com/2019/04/10/salesforce-and-google-want-to-build-a-smarter-customer-service-experience/

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today the two companies expanded their partnership to try and create a smarter customer service experience.

The goal is to combine Salesforce’s customer knowledge with Google’s customer service-related AI products and build on the strengths of the combined solution to produce a better customer service experience, whether that’s with an agent or a chatbot..