https://thenextweb.com/gaming/2019/04/02/sony-playstation-refund-policy-update/

Gotta be careful with April Fool’s Day announcements — most companies know just how to push gamers’ buttons and won’t hesitate to do so on the one day a year we’re all supposed to laugh it off. But Sony apparently wasn’t fooling when it quietly changed its refund policy yesterday. It was so difficult to tell because the rules, while mostly reasonable, come with two strict caveats.

According to the new rules, all purchases from the store — including games, DLC, and other add-ons — now come with a 14-day window in which players can request a refund, even in the case of pre-orders. Before now, gamers outside the Europe couldn’t request a refund on a pre-order. Depending on when you ordered, the rules are a bit different. If you pre-ordered a game more than 2 weeks before its release, you can cancel and get a refund any time before the game‘s release. If you pre-order with less than 2 weeks before the release, then you have the standard 14-day window.