https://motherboard.vice.com/en_us/article/wjmmv4/customer-complaints-about-telecoms-are-up-44-percent-in-canada

Customer complaints about telecom services in Canada have increased by 44 percent over the past year, according to a new report by the federal body responsible for handling complaints.

According to the annual mid-year report from the Commission for Complaints for Telecom-Television Services (CCTS), a total of 9,831 complaints were accepted between August 2018 and January 31, 2019. According to the report, the top two issues reported by customers were “incorrect charges” and “non-disclosure of terms.”