https://www.techdirt.com/articles/20190330/21451941911/mark-zuckerberg-to-congress-okay-fine-please-regulate-me-lock-my-dominant-market-position.shtml

Let's get a few things out of the way: Facebook deserves much of the crap it's gotten over the past few years. Indifference to serious problems, bad management, and worse practices have put it at the receiving end of a ton of bad press.

At the same time, however, the company's near total inability to do the right things means that when it actually does try to do the right things (like increasing accountability, transparency, and due process in its content moderation practices), people freak out and attack the company. Sometimes people will automatically suspect the worst possible motives. Other times, they'll completely twist what is being proposed into something else. And sometimes their expectations just aren't reasonable. (Of course, sometimes people will be correct that Facebook is just fucking things up again.)