https://techcrunch.com/2020/06/10/omnichannel-widget/

Following the launch of Inbox.ai in March — its “Slack for external communications” — Amsterdam-headquartered MessageBird is continuing to place big bets on a messaging-first future.

Not content with building a platform for customer service teams that lets them communicate with customers on a channel of their choosing, including all of the most popular messaging apps, today the company is bringing the same tech to a new live chat widget that it hopes will give Intercom a run for its money.